INSURANCE CLAIM INVESTIGATIONS & SURVEILLANCE

When insurance claims need a closer look

R&D Investigations takes a comprehensive approach to insurance investigations. Whether it’s a workers’ compensation claim, personal injury surveillance, or a long-term disability check-in, we tailor our strategy to the specifics of the claim we’re reviewing. The result is detailed, objective evidence that supports thorough claim evaluation and defensible decisions.

Insurance Investigations & Surveillance Services

R&D Investigations never takes a one-size-fits-all approach to workers’ compensation investigations because no two claims or claimants are alike. As experienced workers’ comp investigators, we first verify key details: current address, household occupants, vehicle associations, public records, and any signs of undisclosed work, physical activity, or prior injuries. We also review social media behavior to uncover patterns, interests, or inconsistencies.


Once the groundwork is in place, our field team steps in. We train every R&D workers comp investigator in discreet, professional surveillance. The result is clear, objective evidence delivered in a detailed report with edited video footage. It’s the kind of documentation medical providers and judges rely on in workers’ comp fraud investigations to assess the validity of a claim.

R&D Investigations can help you investigate the legitimacy of a personal injury claim, whether the alleged injury results from medical malpractice, a dog bite, product liability, or a host of other reasons.

We take the time to understand your specific issues, suspicions, concerns, deadlines, and expectations, and then we determine the appropriate action plan. Our investigations may involve various methods, including witness interviews, background checks, social media investigations, personal injury surveillance, and scene investigation.

Social media has become an integral part of our lives, with more than 70% of the American public using it. For this reason, social media investigations have become a critical tool when attempting to verify or contradict the legitimacy of a claim. 

Social media findings can provide insight into a claimant’s lifestyle, hobbies, activities, and whereabouts. R&D Investigations’ team of highly skilled social media investigators specialize in leveraging online platforms to uncover critical insights, gather evidence, and support your investigative needs.

Accurate background information matters, especially when it involves an injured worker, a party to a lawsuit, or a potential witness. R&D Investigations customizes our background checks based on your specific needs. Whether you need a quick screen or a deeper look, we combine open-source records, public databases, and human intelligence to deliver a complete picture. Our team can access records across jurisdictions and flag relevant details, even from civil or criminal cases that haven’t been fully adjudicated.

While standard background checks often miss key information, we built ours to go deeper so you know exactly who you’re dealing with and can confidently move forward.

When logistical constraints make manned surveillance impractical, dangerous, or physically impossible, R&D Investigations’ unmanned surveillance can provide a viable alternative. This approach may also help establish the claimant’s routine when 24/7 surveillance is warranted.

With a licensed drone pilot on staff, R&D Investigations can assist in any drone-related investigations, including typical drone surveillance assignments, construction site oversight, missing person or animal investigations, theft investigations, and more.

Some witnesses are hard to find. R&D Investigations knows how to track them down, even when it takes unconventional methods. Once located, our investigators know how to build rapport and ask the right questions. The goal is to capture accurate, detailed statements to strengthen your case.

In injury investigations, claimants often may not disclose prior medical care related to the alleged injury. R&D Investigations’ medical canvass search can help identify when and where an injured person may have received prior medical treatment.

After an accident, it is critical to collect and preserve evidence. This work involves canvassing the area for cameras that may have captured the accident, taking appropriate measurements, documenting still and/or video photography, preparing diagrams, and ultimately providing our clients with a clearer understanding of how an accident occurred. When done well, this process can help clients dispute allegations inconsistent with the facts.

When benefits continue for life, regular check-ins matter. Our team conducts in-person visits, often called Wellness Visits or Alive-and-Well Checks, to confirm the recipient’s identity, update records, and document any changes in condition or treatment. These visits help ensure benefits are going to the right person and give our clients the information they need to stay compliant.

WHAT OUR CLIENTS SAY

  • I asked R&D Agency to conduct a background check on an individual who had access to vulnerable adults. The report was comprehensive and returned quickly. With this information, I was able to ensure the person in question was no longer allowed to attend events with at-risk individuals. I would highly recommend R&D’s background and investigative services.

    Mark, Private Party

  • R&D Agency is my go-to investigative agency for claims investigations. They really care about their clients and about the quality of their work, and they have a proven track record of getting results.

    Rebecca, Senior Claims Examiner

  • I have worked with R&D Agency on several workers’ compensation cases and have consistently been impressed with their professionalism, responsiveness, and high-quality surveillance efforts. Their work has been instrumental in helping me and my clients evaluate claims and effectively defend claims. Highly recommended!

    Beth, Defense Attorney

Case Studies

Seeing is Believing

View all Case Studies

INSIGHTS

Field notes from R&D

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    The Role of Surveillance in Workers’ Compensation Investigations

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    What Is Medical Canvassing & How Does It Work?

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    Manned vs. Unmanned Surveillance in Insurance Claims Investigations: Striking the Right Balance

CONTACT US

Your insurance investigation starts here

PH 952.882.8000
TF 800.944.2109
FX 952.882.8004

results@rdagency.com